Resetting a Customer Password

Created by Michael Bain, Modified on Mon, 25 Jan, 2021 at 1:40 PM by Michael Bain

Log into your virtual account.
Click the Customer button from the menu bar.
From the customer, list finds who you need to make the adjustment for.
Click on the name of the customer to pull up their customer profile.

From the Customer Profile screen click the Password tab.

You'll need to enter the new password into both fields. The password must be at least 8 characters in length.
You can set a permanent password or just a temp password. The customer once logged in with the new credentials can reset their password for security purposes.

Press the Reset Password button when you are done. The page will refresh and a green prompt will let you know the update has been completed.