Notifications
The final area of the configuration is notifications - this is where you can set up which notifications you would like to receive and who on your team will receive them.
All you have to do is add the email addresses (separated by commas) that you want to receive these notifications.
Instant Notifications: Instant notifications will send you an email each time someone sends a message in. Whether this is in response to a campaign or through the Chat-to-Text widget, you will get emails as soon as these messages come in.
Daily Digest: The Daily Digest will send you a breakdown of all the messages you received over the course of that day. Whether this is in response to a campaign or through the Chat to Text widget, you will be able to review each of them at the end of the day and respond as needed.
We recommend having someone review the daily digest and someone else on your team handle instant notifications in order to not miss any communications.
Monthly Campaign Reports: The final notification is Monthly Campaign Reports, which will give you a breakdown of the ongoing and one-off campaigns from the previous month, including which were most successful and which were flagged for spam. We highly recommend at least one person receive this report, if not multiple, to assess what should be updated for the upcoming month.